Overview
KMA Retail LLC ships gardening products exclusively to physical addresses within the continental United States (excluding PO boxes, APO/FPO addresses, and U.S. territories unless pre-approved). This policy applies to all physical items (e.g., knee pads, plant stands, lawn mowers)—digital resources (if applicable) are delivered electronically.
1. Processing & Delivery Timelines
| Shipping Method | Processing Time | Delivery Time |
|---|---|---|
| Standard Ground | 2–3 business days | 3–5 business days |
| Expedited Shipping | 1–2 business days | 1–2 business days |
- Processing Time: Time between your order confirmation and shipment (does not include weekends/holidays).
- Delivery Time: Time between shipment and arrival (varies by carrier and location).
2. Shipping Fees
Shipping fees are calculated at checkout based on:
- Product weight/size (e.g., bulkier plant stands incur higher fees).
- Delivery location.
- Selected shipping method.
Free standard ground shipping is available for orders over $75 (continental U.S. only).
3. Order Tracking
A unique tracking number will be emailed to you once your order ships. You can track delivery status via the carrier’s portal (e.g., USPS, UPS) or the “Order Tracking” page on kmaretail.shop.
4. Shipping Restrictions
- We do not ship to PO boxes, APO/FPO addresses, or U.S. territories (e.g., Puerto Rico) without prior written approval (email help@kmaretail.shop to request exceptions).
- Oversized items (e.g., large metal plant stands) may have extended delivery timelines—we will notify you of delays before shipment.
- We reserve the right to refuse shipping to locations with unreliable delivery services.
5. Lost, Damaged, or Delayed Orders
- Delayed Orders: If your order does not arrive within the estimated timeline, contact us at help@kmaretail.shop with your order number. Delays may result from carrier delays or inclement weather—we will assist with tracking and resolution.
- Lost Orders: If your package is marked “lost” by the carrier (not delivered within 7 days of the estimated date), we will initiate a carrier claim. Approved claims will result in a free replacement or full refund.
- Damaged Items: Report damaged products within 48 hours of delivery (include photos of the item and packaging). We will arrange a free replacement or full refund (including return shipping costs for U.S. orders).
6. Address Changes
To modify your shipping address, email help@kmaretail.shop within 24 hours of order confirmation. Once an order is shipped, address changes are not possible. We are not liable for delivery issues caused by incorrect address details.
7. Need Help?
For shipping-related questions Email: help@kmaretail.shop