Refund and Returns Policy

Overview

Our refund and returns policy applies to all gardening products sold by KMA Retail LLC (kmaretail.shop) and lasts 30 days from the date of delivery. If 30 days have passed since you received your item, we cannot offer a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. This includes:

Unopened ergonomic gardening knee pads
Unassembled, undamaged plant stands
Unused handheld lawn mowers (with all parts and accessories included)
Sealed automatic watering systems

To complete your return, we require a receipt or proof of purchase (e.g., order confirmation email, packing slip).

Non-Returnable Items

The following gardening products are exempt from returns due to hygiene, usability, or safety reasons:

Used gardening knee pads (soiled or worn)
Assembled plant stands (risk of missing parts or damage during disassembly)
Used handheld lawn mowers (showing signs of grass/soil contact or wear)
Automatic watering systems that have been installed
Gift cards (non-refundable and non-transferable)
Customized gardening products (e.g., personalized plant markers)

Partial Refunds

Partial refunds are granted only in the following situations:

Gardening tools with minor visible signs of use (refund amount adjusted for wear)
Items missing non-essential parts (not due to our packaging error)
Products returned 15–30 days after delivery (a 10% administrative fee deducted)
Items with damaged packaging (not caused by shipping)

Refunds

Once your return is received and inspected (typically 5–7 business days after delivery to our warehouse), we will send you an email to confirm receipt of your item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.

Late or Missing Refunds

If you haven’t received your refund within the stated timeline:

Check your bank account or credit card statement for pending transactions (refunds may take additional time to post).
Contact your credit card issuer or bank to inquire about processing delays.
If the issue persists, email us at help@kmaretail.shop with your refund approval confirmation, order number, and payment details.

Sale Items

Regular-priced gardening products are eligible for refunds. Sale/discounted items are non-refundable unless they are defective or damaged upon delivery.

Exchanges

We only replace items if they are defective, damaged during shipping, or incorrect (e.g., wrong size plant stand). To request an exchange:

Email us at help@kmaretail.shop with your order number and reason for exchange.
Ship the item to our return address (marked with your order number):

KMA Retail LLC

Attn: Returns Department

2100 Freedom Rd

Smithfield, NC 27577-9567

USA

Once your returned item is inspected, we will ship the replacement product to you at no additional cost (for U.S. orders).

Gifts

If the item was marked as a gift and shipped directly to you: You’ll receive a kmaretail.shop gift credit for the return value. The gift certificate will be emailed to you once the returned item is processed.
If the gift was shipped to the giver first: We will send the refund to the gift giver, who will be notified of the return.

Shipping Returns

To return your product, mail it to the address listed in the “Exchanges” section (include your order number on the package).

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable—if you receive a refund, the cost of return shipping will be deducted from your refund amount (unless the return is due to a defective or incorrect item).

For higher-value items (e.g., premium handheld lawn mowers), we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.