Who we are

Our website address is: https://kmaretail.shop. We are KMA Retail LLC, a gardening products retailer registered at 2100 Freedom Rd, Smithfield, NC 27577-9567, USA. For privacy-related inquiries, contact us at help@kmaretail.shop.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form (e.g., name, email address, comment text) and the visitor’s IP address and browser user agent string to help detect and prevent spam.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After your comment is approved, your profile picture (if linked to Gravatar) will be visible to the public in the context of your comment.

Media

If you upload images to the website (e.g., photos of your garden using our products, product feedback images), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images posted on the site.

Cookies

  • Comment Cookies: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies for convenience. This means you won’t need to re-enter your details when leaving future comments. These cookies expire after one year.
  • Temporary Login Check Cookie: When you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Login & Screen Preference Cookies: When you log in to your customer account, we set cookies to save your login information and screen display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select “Remember Me,” your login will persist for two weeks. Logging out will remove the login cookies.
  • Editor Cookie: If you edit or publish content (e.g., admin users updating product descriptions), an additional cookie is saved in your browser. This cookie includes no personal data—only the post ID of the content you edited—and expires after 1 day.

Embedded content from other websites

Articles or product pages on this site may include embedded content (e.g., product demonstration videos, gardening tutorial videos, or images from third-party gardening resources). Embedded content from other websites behaves the same way as if you visited the third-party website directly.
These third-party websites may collect data about you, use cookies, embed additional tracking tools, and monitor your interaction with the embedded content—including tracking your activity if you have an account and are logged in to their platform. We have no control over and assume no responsibility for the privacy practices of these third-party websites.

Who we share your data with

  • If you request a password reset for your customer account, your IP address will be included in the reset email to help secure your account.
  • We may share your data with trusted service providers (e.g., spam detection services, payment processors) solely to fulfill the purposes outlined in this Privacy Policy. These providers are bound by confidentiality agreements and may not use your data for other purposes.

How long we retain your data

  • Comments: If you leave a comment, the comment and its metadata (e.g., timestamp, IP address) are retained indefinitely. This allows us to automatically approve follow-up comments instead of holding them in a moderation queue.
  • Registered Users: For users who register a customer account on our site, we store the personal information provided in their user profile (e.g., name, email address, shipping preferences). You can view, edit, or delete your personal information at any time (except your username, which cannot be changed). Website administrators can also access and edit this information for administrative purposes.

What rights you have over your data

If you have a customer account on this site or have left comments, you can:
  • Request an exported file of the personal data we hold about you, including any data you have provided to us (e.g., account details, comment history).
  • Request that we erase any personal data we hold about you, except for data we are legally obligated to retain (e.g., order records for tax or compliance purposes, fraud prevention data).
To exercise these rights, contact us at help@kmaretail.shop with your full name, associated email address, and details of your request. We will verify your identity before processing the request.

Where your data is sent

Visitor comments may be checked through an automated spam detection service to protect the site from malicious content. This service may process your comment data (including IP address) in accordance with their privacy policies.